Terms of Service

Last updated: 19 March 2026

These Terms of Service ("Terms") govern your access to and use of the Meridia Energy platform and website (collectively, the "Service") operated by Meridia Energy ("Meridia," "we," "us," or "our"). By accessing or using the Service, you agree to be bound by these Terms.

1. Service description

Meridia provides a cloud-based energy operations and management platform for energy-intensive organizations. The platform includes modules for energy monitoring, carbon tracking, energy audits, power quality analysis, procurement analytics, and energy optimization. Access to specific modules depends on your subscription plan.

2. Account registration

To use the platform, you must register for an account through your organization. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use.

3. Acceptable use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable regulation
• Attempt to gain unauthorized access to any part of the Service or its related systems
• Interfere with or disrupt the integrity or performance of the Service
• Reverse engineer, decompile, or disassemble any part of the Service
• Use the Service to store or transmit malicious code
• Resell, sublicense, or make the Service available to third parties without our written consent

4. Data ownership

You retain all rights to the data you upload to or generate through the platform ("Your Data"). We do not claim ownership of Your Data. We use Your Data solely to provide and improve the Service as described in our Privacy Policy.

5. Subscription and payment

Access to the platform is provided under a subscription agreement. Subscription terms, pricing, and payment schedules are set forth in your order form or subscription agreement. All fees are non-refundable except as expressly stated in your agreement.

6. Service availability

We use commercially reasonable efforts to make the platform available 24/7, subject to planned maintenance and circumstances beyond our control. Specific uptime commitments, if applicable, are defined in your service level agreement (SLA). We do not guarantee uninterrupted or error-free operation.

7. Intellectual property

The Service, including its software, design, documentation, and branding, is owned by Meridia Energy and protected by intellectual property laws. These Terms do not grant you any rights to our trademarks, logos, or other brand features.

8. Confidentiality

Each party agrees to protect the confidential information of the other party with the same degree of care it uses for its own confidential information, but no less than reasonable care. Confidential information does not include information that is publicly available, independently developed, or rightfully received from a third party.

9. Limitation of liability

To the maximum extent permitted by applicable law, Meridia shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or business opportunities arising out of or related to the Service. Our total aggregate liability under these Terms shall not exceed the fees paid by you in the twelve months preceding the claim.

10. Indemnification

You agree to indemnify and hold harmless Meridia and its officers, directors, employees, and agents from any claims, damages, or expenses arising from your use of the Service, your violation of these Terms, or your violation of any third-party rights.

11. Termination

Either party may terminate the subscription as specified in the order form or subscription agreement. We may suspend or terminate your access immediately if you breach these Terms. Upon termination, your right to access the platform ceases and we will delete Your Data within 90 days, unless longer retention is required by law or requested by you for data export.

12. Governing law

These Terms are governed by and construed in accordance with the laws of the Federal Republic of Germany, without regard to conflict of law principles. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Germany, unless otherwise agreed in your subscription agreement.

13. Changes to these Terms

We may update these Terms from time to time. We will notify you of material changes by email or through the platform. Continued use of the Service after changes become effective constitutes your acceptance of the revised Terms.

14. Contact

If you have questions about these Terms, contact us at [email protected].