Privacy Policy

Last updated: 19 March 2026

Meridia Energy ("Meridia," "we," "us," or "our") operates the website meridia.energy and the Meridia Energy platform at app.meridia.energy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our platform.

1. Information we collect

Information you provide

When you request a demo, contact us, or create an account, we collect information you voluntarily provide, including your name, email address, company name, job title, and any message content you submit through our forms.

Information collected automatically

When you visit our marketing website (meridia.energy), we collect anonymous usage data using cookieless analytics. This includes page views, referral sources, browser type, device type, and country-level location. We do not use cookies for analytics and do not track you across sessions. Session data is stored only in your browser's sessionStorage and is deleted when you close the tab.

When you use the Meridia platform (app.meridia.energy), we collect usage data necessary for providing the service, including authentication tokens, feature usage patterns, and error logs.

2. How we use your information

We use the information we collect to:

• Respond to your demo requests and inquiries
• Provide, maintain, and improve our platform
• Understand how visitors interact with our website to improve content and user experience
• Send you product updates and communications you have opted into
• Comply with legal obligations

3. Data sharing and third parties

We do not sell your personal data. We share data only with service providers necessary to operate our business:

• Analytics providers — cookieless website analytics with EU data residency
• Hosting and content delivery providers — website infrastructure and performance
• Authentication services — identity management and access control

We may also disclose information if required by law, regulation, or legal process.

4. Data storage and security

Platform data is stored in dedicated, tenant-isolated databases. We employ encryption in transit (TLS 1.2+), role-based access controls, and regular security assessments. Analytics data is processed and stored in the European Union.

5. Data retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this policy. Demo request information is retained for up to 24 months. Platform account data is retained for the duration of your subscription and deleted within 90 days of account termination, unless longer retention is required by law.

6. Your rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or port your personal data, and to object to or restrict certain processing. To exercise these rights, contact us at [email protected].

7. International data transfers

Meridia is based in Germany and operates across multiple jurisdictions, including Saudi Arabia, the United Arab Emirates, Jordan, and the United Kingdom. We ensure that any cross-border data transfers comply with applicable data protection laws, including the EU General Data Protection Regulation (GDPR), the Saudi Personal Data Protection Law (PDPL), and the UAE Personal Data Protection Law.

8. Children's privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children.

9. Changes to this policy

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the "Last updated" date at the top of this page.

10. Contact

If you have questions about this Privacy Policy, contact us at [email protected].